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Certificate of authority to operate City Garden Grand Hotel Revoked by Dep’t of Tourism

The DOT finds the City Garden Grand Hotel in Makati liable for the offense of gross and evident bad faith in dealing with clients/fraudulent solicitation of business after accommodating guests for leisure purposes despite being a quarantine facility.

The Department of Tourism revokes City Garden Grand Hotel‘s authority to operate. The Makati hotel’s DOT accreditation was also suspended for 6 months. City Garden Grand Hotel was also fined P10,000.

Flight attendant Christine Dacera stayed at the City Garden Grand Hotel on New Year’s Eve with her friends, where she was eventually found unconscious and later on pronounced dead.

“Upon investigation, the CGGH was found to have misrepresented itself to the public as being allowed to accommodate guests for leisure or staycation purposes despite being a quarantine facility,” the DOT said.

“The pieces of evidence showed that even prior to the incident and until now, the CGGH is marketing packages to accept leisure guests and never indicated that it is a quarantine hotel,” the DOT said.

“The DOT hereby warns all accredited accommodation establishments (AEs) to confine their operations to the authority given them, limited to just one per given time. This is to reiterate that AEs repurposed as quarantine facilities cannot offer their rooms and facilities for leisure purposes,” the DOT said.

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