Netizens expressed different feelings over Alex Gonzaga spreading icing on waiter Allan Crisostomo’s face. On January 15, 2023, it occurred at Alex’s birthday celebration, which was joined by his family and famous friends. Alex snatched his birthday cake in his hand after singing the birthday song and splattered the icing over the waiter who was holding the cake.

The subject was widely discussed online, with average netizens, personalities, celebrities, and social media influencers expressing their opinions. According to Alex’s supporters, the reaction of others was “OA” (overreacting). He stated that it should not be a huge concern.

According to the detractors, this shows disdain for the profession of servers. The actress has subsequently apologized, and her representatives have stated that the waiter was “always a joke” of the Gonzaga family. Allan has also issued a brief comment. Mikee Morada, Alex’s wife, also wrote and confessed that her husband made a mistake.

One of the key lessons, it turns out, is that individuals react differently to jokes. It is sometimes determined by the mood, sometimes by the event, and sometimes by the individual. What are the attitudes of waiters who have previously worked in the service industry?

Here is the majority on the issue:

“Masyado lng kasi talga minamasama NG iba.

“Naging waiter din nman ako before, Kung sken mngyare yan, Mas mararamdamn ko n part ako NG party na un kahit waiter lng ako.”

“As a waitress dati for me ha opinion ko lng its not a big deal for ako kahit hnd pa yan artista or normal na tao lng tas pahiran ako ng cake its ok cake lng yan wipe out mo lng tissue mag hilamos tangal na.”

“Maka pag react mga tao akala mo naman sila ung pinahiran”

He used to work as a server in a restaurant, according to Marvin.

“It’s not bad to have fun with service crew, waiter… Hindi masamang biru-biruin sila, hindi masamang makipagkulitan sa kanila,” punto niya.

“Pero yung ginawa ni Alex Gonzaga is too much, actually it’s too much na.”

“I worked as a server/waiter before and kahit sabihin na serbidor lang kami di po biro at madali to cater all the guests needs and wants for them to experience the service that the[y] paid…

“but it doesn’t mean that if you’re the customer ay gagwin mo na mga gusto mo na sa tingin mo ay nakakatawa kahit di nman.

“Tao rin po mga nagwowork sa mga resto or mall or wherever napapagod at ginagawa ng matino trabaho nila to earn money…

“kaya if you’re a customer ibahin mo mentality mo na porke ikaw ay customer always right ka.

However, on January 18, 2023, Filipino lawyer, educator, and human rights campaigner Attorney Chel Diokno gave legal advice in a TikTok video. When it comes to business, he believes that the phrase “the customer is always right” is true. A consumer, on the other hand, who swears at a working staff may be breaking the law.

“Ang pagpapahiya ng tao ay puwedeng ituring na krimen na unjust vexation, which is any human contact that causes annoyance, irritation, torment, distress, at disturbance kahit walang physical o material harm na ginawa.”